These Terms of Service (Terms) are an agreement between you and MIGXGROUP PTY LTD (ABN 88 701 041 358), trading as AutismX (we, us, our). They apply to your use of autismx.org and any related apps and services (the Platform). Our Privacy Policy explains how we handle personal information and forms part of these Terms.

You accept these Terms by ticking the box to agree when you sign up. We record the date, time and version you accepted. If we make material changes, we will ask you to accept the updated Terms. If you do not agree, do not use the Platform.

In these Terms, Content means anything posted, uploaded, recorded, sent or created on the Platform, including text, photos, files, voice recordings, messages and AI generated text. Child Information means any information about a child, including health, development, therapy, school and family details.

You must be at least 18 years old, and a parent, carer, guardian, grandparent or family member of an autistic child, to create an account. By signing up, you confirm this is true. Children must not create or use accounts. You may hold only one account, must give accurate information, and must not create an account for anyone else.

AutismX welcomes families in many countries, but sign up is not currently available in some countries. We may change where the Platform is available.

You are responsible for keeping your login details secure and for activity on your account. Tell us promptly if you suspect unauthorised access.

AutismX is a peer support and information platform. It is not a clinical, medical, allied health, legal, financial or NDIS planning service, and it is not an emergency or crisis service.

Nothing on the Platform, including Resources, Community posts, Our Story, messages, events and AI generated text, is personal medical, clinical, legal, financial or NDIS advice. It is not a substitute for advice from a qualified professional who knows your child. Do not disregard professional advice, or delay seeking it, because of anything you read on the Platform.

We do not verify the identity, qualifications, experience or claims of members, and we do not recommend or endorse any provider, therapy, product or service mentioned by members. Views expressed by members are their own, not ours.

The Platform is not monitored in real time and must not be used in an emergency. If anyone is in immediate danger, call 000 in Australia or your local emergency number. For crisis support in Australia, call Lifeline on 13 11 14 at any time.

Our Resources are general information drawn from publicly available government, health and education sources and shaped by our own experience as parents. We try to keep them accurate and link to our sources, but information can change, may be incomplete, and may not apply to your situation or location. Many guides about services, funding and schools are specific to Australia.

You must not rely on Resources, or any other Content on the Platform, to make decisions about your child's health, therapy, NDIS plan, schooling or finances. Check the official source, and seek advice from a qualified professional who knows your child. If you choose to act on information from the Platform without doing so, you do so at your own risk. If something looks wrong or out of date, please tell us through the feedback page.

You are responsible for what you share about anyone else. Get permission before sharing information that identifies another adult. You may record Child Information about your own child in private features such as Journal and Therapy Notes. In Community, Our Story, messages, group chats and events, share experiences rather than identifying details: avoid your child's full name, school, photos, address or medical records. Never share information or images that identify another family's child without their parent or guardian's permission.

Community lets members ask questions, share tips and celebrate wins. The title and a short preview of Community posts may be visible to people who are not signed in, shown without the author's name or photo. Full posts, replies and reactions are visible only to signed in members.

You can post anonymously, which hides your display name on that post from other members. Anonymous posts remain linked to your account for moderation and safety, and we may identify the account behind a post where needed to respond to a credible risk of harm, or where required by law.

Your profile and Our Story are visible only to signed in members. You can set Our Story to private so other members cannot see it, and you can edit or remove it at any time. Share only what you are comfortable with other members seeing.

Journal entries are private to you. You control what you record.

Some features use artificial intelligence:

• the Our Story helper, which drafts your family story and motto from keywords and details you give it;
• automated moderation of Community posts, replies, messages, group chats, story comments and events, and tag suggestions for posts;
• a safety check and a relevance check on emails sent to Therapy Notes, done together; and
• voice typing, which turns your recordings into text.

To provide these features, the relevant content is sent as written to third party AI service providers for processing. It is not de identified first, so only include details you are comfortable having processed this way. Our primary AI provider's business terms do not allow it to train its models on this content. Voice typing uses a third party AI gateway to separate transcription and text tidying providers. Retention periods depend on each provider's terms and are explained in our Privacy Policy. AI output is assistive only. It may be incomplete, inaccurate or unsuitable, and it is not professional advice. Review it before relying on, sharing or keeping it. You are responsible for how you use AI output.

Therapy Notes gives you a private email address so notes from your child's therapists and providers can be kept in one place. Therapy Notes is only set up after you agree to a specific consent step that explains what is collected and how it is handled. Only emails from senders you approve, and that pass sender identity checks, are accepted. Other emails are logged and not stored as notes.

Your notes are private to you. The only exception is safety: if a note is flagged for a safety concern, a moderator may see a short excerpt of that note to assess the concern.

You are responsible for choosing who may send to your address and for telling your providers that you use AutismX to receive their notes. Only arrange for information to be sent that you are entitled to receive and store. Therapy Notes is a personal convenience tool, not a medical record system, and email delivery cannot be guaranteed. Keep your own copies of important documents, and contact providers directly about anything urgent.

Private messages and group chats are for peer support between members. They are checked by automated moderation rather than read by a person in real time, and moderation can miss content. Use the Block and Report tools if you experience harassment or feel unsafe, and do not share personal details you are not comfortable sharing.

You can follow other members and block anyone you do not want to interact with. Blocking limits how a member can interact with you, but cannot guarantee they will never see content you share with all members.

Members can create, share and attend events, and we send reminders to attendees. Unless an event is clearly identified as run by AutismX, it is organised by the member who created it, and we do not organise, supervise, check or endorse it. If you attend any event, including an in person meetup, you are responsible for your own safety and your children's. Meet in public places, supervise your children at all times, and report any concerns to us.

You must not use the Platform to:

• post or send anything unlawful, harassing, abusive, hateful, threatening, defamatory or misleading;
• share private information, images or records about another person, or another family's child, without permission;
• impersonate anyone, or misrepresent your identity, qualifications or your child's circumstances;
• groom, exploit or seek to contact children, or share anything that endangers a child;
• promote self harm or suicide, or pressure anyone into a treatment or decision;
• advertise, sell or promote products, services or businesses, or post affiliate links, referral codes or sponsored content;
• present yourself as giving professional advice to members, or offer paid services;
• copy, scrape, harvest or collect Content or member information by automated means;
• upload malicious files, probe or test the Platform's security without our written permission, or access accounts or data you are not entitled to;
• do anything unlawful.

We use automated moderation and human moderators to review Content for safety concerns such as crisis language, abuse disclosure and grooming behaviour. We may hide or remove Content, limit features, warn members, and suspend or close accounts that breach these Terms or put others at risk. Where we believe someone may be at serious risk of harm, or where the law requires, we may share information with emergency services, police, child protection or other authorities.

We do not review or approve all Content before it appears, and moderation can miss things. Please report anything concerning through the Report tools or the Contact page. If you disagree with a moderation decision, contact us and we will review it.

You keep ownership of your Content. You give us a non exclusive, royalty free, worldwide licence to host, store, copy, display, moderate and process your Content only as needed to operate, secure and improve the Platform and to comply with law. This licence ends when your Content is deleted, except for records we must keep for legal or safety reasons, as described in our Privacy Policy. We will not use your Journal, Therapy Notes or private messages in marketing, and we will not share your Content beyond the settings you choose.

You confirm that you have the right to share your Content, and that it does not breach anyone's rights or these Terms.

The Platform, including its design, software, Resources, text, graphics, name and logo, belongs to us or our licensors. You may view and print Resources for your own family's personal, non commercial use and share links to them, but you must not copy, republish or sell them without our written permission. If you give us feedback or ideas, we may use them freely without any obligation to you.

The Platform links to, and embeds videos from, websites and services run by others, such as government agencies, health organisations and video platforms. We do not control them and are not responsible for their content, accuracy, availability or privacy practices. A link or video is not an endorsement. Your use of those services is governed by their own terms.

We use trusted providers for hosting, databases, file storage, email delivery, analytics, moderation, AI features, voice typing, virus checking, place search and push notifications. Some store or process information outside Australia. Our Privacy Policy explains how we protect your information.

We may introduce paid features or other charges in future. Before any feature you already use requires payment, we will give you at least 30 days notice, and paid features will be clearly identified before you are asked to pay. Pricing, billing, cancellation and refund terms will be published at that time and will form part of these Terms.

The Platform is under active development, and features may change, be added or be removed. We will give reasonable notice before removing a major feature where practicable. We do not guarantee the Platform will always be available, error free or secure, or that Content will never be lost. Keep your own copies of anything important. You can ask us for a copy of your personal information at any time, as described in our Privacy Policy.

Nothing in these Terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law, or any other law, that cannot lawfully be excluded. Where our liability for failing to meet a consumer guarantee can lawfully be limited, it is limited, at our choice, to supplying the services again or paying the cost of having them supplied again.

Subject to section 23 and to the extent permitted by law:

• the Platform is provided as is and as available, and we make no promise that it will meet your needs or that Content is accurate, complete or current;
• we are not liable for loss arising from your reliance on Resources, member Content, AI generated text or events, from the conduct of other members or third parties, or from services we link to or embed;
• we are not liable for any indirect or consequential loss, or loss of profits, revenue or data; and
• our total liability to you for all other claims connected with the Platform is limited to AUD 100.

These limits do not apply to the extent a loss is caused by our fraud, or our deliberate or negligent breach of these Terms or of privacy law.

If you breach these Terms or the law, or your Content infringes someone's rights, you are responsible for the loss this causes us, including reasonable legal costs, except to the extent the loss was caused or contributed to by us.

You can delete your account at any time under Settings, by confirming with a code sent to your email. We delete your account, your Content and the files you uploaded from the live Platform straight away, and they cannot be recovered. Copies in our database backups and our email provider's systems are removed automatically within 37 days. Some service providers, such as AI services, may keep data for longer under their own terms, as described in section 10 and our Privacy Policy. Messages you sent remain in other members' conversations so they keep their own record, and those conversations show that you have left AutismX. We keep limited moderation, safety and Terms acceptance records for up to 7 years, as explained in our Privacy Policy.

We may suspend or close your account, or restrict features, if you breach these Terms, if we reasonably believe your access puts you, your child or others at risk, or if the law requires it. Where it is safe and practical, we will tell you why and give you a chance to respond. We may act immediately where there is a risk to safety or a serious breach. If we close the Platform entirely, we will give you at least 30 days notice and provide a copy of your information on request.

Sections that by their nature should continue after your account ends, such as 23 to 25 and 28, continue to apply.

We may update these Terms to reflect changes to the Platform, the law or how we operate. For material changes, we will give you at least 14 days notice by email and in the Platform, and ask you to accept the updated Terms. If you do not agree, you can delete your account before the changes take effect. Minor changes that do not reduce your rights, such as corrections, may take effect when published. The date of the latest version is shown at the top, and previous versions are available on request.

If you have a concern, please contact us first at support@autismx.org, and we will try to resolve it within 30 days. If we cannot, either of us may refer the dispute to mediation in New South Wales before starting court proceedings, except where urgent relief is needed. This does not limit your right to complain to a regulator such as the OAIC or the ACCC.

AutismX is operated from Australia. If you use it from outside Australia, you are responsible for complying with your local laws. Much of our Resources content is specific to Australia.

If any part of these Terms is invalid or unenforceable, it is read down or removed and the rest continues to apply. If we do not enforce a right straight away, we can still enforce it later. We may transfer these Terms to a new owner of the Platform, and will tell you if we do. We are not responsible for delays or failures caused by events beyond our reasonable control. These Terms and our Privacy Policy are the whole agreement between you and us about the Platform.

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non exclusive jurisdiction of the courts of New South Wales and courts that can hear appeals from them.

If you believe content on AutismX infringes your copyright or other rights, contact us at support@autismx.org with details of the content and your concern. We will review it and remove it where appropriate.

MIGXGROUP PTY LTD, trading as AutismX

support@autismx.org

Suite 17, 89 to 97 Jones Street, Ultimo, NSW 2007